FAQ
Frequently Asked Questions
Can I use more than one discount code per order?
Only one discount code can be used per order. If entered correctly during checkout, the discount will appear in your cart before you complete your purchase. Discounts cannot be applied after an order has been placed. Promo codes cannot be used on gift cards, taxes, or shipping charges. Reward vouchers cannot be combined with other promotional offers.
Are you an authorized retailer?
Yes! Safe & Chic purchases directly from the brands we carry, so every product we sell is 100% authentic and sourced directly from the manufacturer.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover. At this time, we do not accept personal checks, money orders, third-party checks, or prepaid Visa gift cards.
I placed an order before a sale started. Can I receive the sale price?
Unfortunately, promotional discounts cannot be applied to orders placed before the sale begins. To receive promotional pricing, orders must be placed during the advertised sale period.
Can I ship one order to multiple addresses?
Not at this time. If you need items shipped to different addresses, please place a separate order for each destination.
Can I leave special delivery instructions?
While you're welcome to leave notes during checkout, we cannot guarantee special delivery requests. For specific delivery instructions, please contact your local carrier directly or leave instructions through their delivery services.
What should I do if my product arrives damaged or defective?
Please contact us within 24 hours of delivery and include clear photos or a short video showing the issue. This allows us to quickly work with the brand to determine the best resolution and arrange a replacement if the product is unusable.
Where are you located?
Safe & Chic is an online-only retailer. There are multiple fulfillment locations throughout the United States.
What happens if I refuse my package or enter the wrong shipping address?
If a package is refused or an incorrect shipping address is provided during checkout, shipping charges are non-refundable. Once the order is returned in new, unused condition, we will refund the cost of the merchandise only. Repeated returned shipments may require future orders to include signature confirmation.
My tracking says my package was delivered, but I didn't receive it.
If your tracking shows your order as delivered, please first check around your property, with neighbors, and with your local carrier or post office. If you believe your package has been lost or stolen, please file a claim directly with the shipping carrier. For added security on future orders, we recommend requesting signature confirmation during checkout.
Do product ingredients ever change?
Yes. Manufacturers may update their formulas or ingredient lists at any time without prior notice. If you have allergies or sensitivities, we strongly recommend checking the ingredient list directly on the manufacturer's website before purchasing or using a product.
While we do our best to keep ingredient lists current, updates may not always be communicated to us immediately. If you notice a discrepancy, please let us know so we can update the product page.
Product Information Disclaimer
We make every effort to ensure product information is accurate. However, manufacturers may occasionally change ingredients, packaging, or product details without notice. The information on our website is provided for general reference only and should not replace the product label, packaging, or directions provided by the manufacturer.
If you have questions about a product, please contact the manufacturer directly before use. Always read labels, warnings, and instructions prior to using any product.
The information provided on Safe & Chic is not intended to diagnose, treat, cure, or prevent any disease and should not replace the advice of your physician, pharmacist, or other qualified healthcare professional. Safe & Chic is not responsible for inaccuracies resulting from manufacturer changes or omissions.
Still have questions?
We're happy to help! Please contact us anytime at hello@safeandchic.com, and we'll get back to you as soon as possible.