Returns & Refund Policy
At Safe & Chic, we want you to love your purchase. If you need to make a return, please review the policy below.
How to Start a Return
Include:
- Your full name
- Order number
- The item(s) you wish to return
- Reason for the return
Returns sent without prior authorization may be denied.
Beauty Product Returns
Eligible for a Full Refund
Unopened and unused products may be returned within 30 days of purchase for a refund to your original payment method, unless the item is listed as Final Sale.
Returned items must:
- Be unopened and unused.
- Be returned in their original packaging.
- Arrive in the same condition they were received.
- Be shipped in a sturdy box (not a padded envelope) to prevent damage during transit.
Opened or Gently Used Products
Opened, tested, or gently used beauty products may be returned within 30 days of purchase for store credit only.
Final Sale Items
The following items are not eligible for return or refund:
- Gift cards
- Sale and clearance items
- Trial, sample, and discovery kits
- Travel-size products
- Curated gift boxes
- All clothing
- All perfumes and fragrances
- Toothpaste and oral care products
- Face and body tools
- Makeup brushes
- Sponges
- Dry brushes
- Face rollers
- Towels and washcloths
- Nail polish and nail tools
- Eyelash growth serums
- False eyelashes and lash adhesive
Brand-Specific Final Sale Products
The following products are also final sale:
- Agent Nateur: Holi (Mane), Calm, Holi (Radiance), Holi (Bath), Holi (Sex)
- Cymbiotika
- Healthy Elephant
- Hero Cosmetics
- HUM Nutrition
- Teami
- Biocol
Gifts with Purchase
If your order included a complimentary gift with purchase and you return the qualifying item(s), the gift must also be returned.
If the gift is not returned, the retail value of the gift will be deducted from your refund.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 24 hours of delivery by emailing hello@safeandchic.com.
Please include:
- Photos or a short video of the damaged product
- Photos of the shipping box and packaging
- Your order number
This information helps us process a replacement as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Please note:
- Original shipping charges are non-refundable.
- We strongly recommend using a trackable shipping service.
- Safe & Chic is not responsible for returns lost in transit.
Clothing Returns
All clothing purchases are Final Sale and cannot be returned or exchanged.
Refund Processing
Once your return has been received and inspected, your refund will be processed within 3–7 business days.
Refunds are issued as follows:
- Unopened, unused products: Refund to the original payment method.
- Opened or gently used products: Store credit.
If your tracking shows your return was delivered and you have not received confirmation after seven business days, please email us with your tracking information.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, simply:
- Return your eligible item.
- Receive your store credit.
- Place a new order for your preferred item.
We only replace items that arrive damaged or defective.